Returns & Exchanges

REFUND & EXCHANGE POLICY 

 

General exchange or refunds will be issued provided that:

  • You return the item within 30 days of purchase, either posting it to us or dropping into our stores.
  • The item has not been worn, washed or altered, and is in its original condition.
  • You return the item together with a copy of your receipt and the original packaging and tags.
  • Refunds will be processed using the original tender type.

What if my item is faulty?

In the unfortunate event that something has slipped through our quality process and you are not 100% happy with, we kindly ask that you visit our store so that our friendly staff can physically assess your item for any manufacturing faults.  Please ensure to bring your receipt, so that our team can verify your purchase. 

Otherwise, if you are unable to visit in store, please get in touch with our customer service team on online@bobstewart.com.au and we can assist.

Reset Password
close