We are very proud of what we do as retailers!
We seek to master the art of doing many small things well. We have only one job as retailers:
"Continually seek to better understand the needs of our customers and to improve the service of those needs"
We are passionate about INTEGRITY in business.
"For us, people really do come before profits"
Of course we are in business to make a profit; we need to make a profit so we can invest continually in doing things better. However, to achieve our goals we need to put people first, both our customers and our staff.
We see ourselves as part of the community both as responsible employers and through the many community projects we support. We have a long tradition of supporting community projects and organizations. Please see our charities page for more information. Charities Page
We are very proud to be “part of the family.” Many families have been with us for many years. Some families have been doing business with us across several generations. For many of these families, “Bobby’s” is part of the furniture, a trusted “institution” where children can be sent to buy what they need without their parents, confident in the knowledge that they will be looked after just as well as if mum or dad was with them. We are very honored by that trust.
Bob Stewart is a Third generation family business, founded in 1925, by my grandfather, Bob Stewart. Originally it was a small local menswear store. My Grandfather died suddenly in 1931 from blood poisoning.
He left the business to his wife Anne and baby son Robert. Against the advice of family and friends, and in defiance of the social expectations of the time, Anne decided to take over the running of the business. Her determination, courage, and hard work enabled her to pay off debt and successfully steer the business through both the Great Depression, and the rationing and shortages during the Second World War.
Dad joined the business in 1948 and over time took the business in new directions; first by deciding to stock school uniform and later by moving to a much larger store in 1969. Dad’s passion for customer service helped grow the business and is a source of inspiration to Francis and I every day! Francis and I joined the business in the early 1990’s.
Francis and I have expanded our main store in Kew, implemented powerful information technology solutions, expanded our warehousing capabilities and developed multi-site systems to enable us to serve many more families effectively.
We all look forward enthusiastically to the challenges the future will bring!