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SHIPPING AND DELIVERY

CLICK & COLLECT

KEW AND MALVERN STORES

Orders received before 8.30am (Monday to Friday) will be ready for collection after 11am that day

Orders received after 8.30am (Monday to Friday) will be ready for collection the next day

 

CAMPUS SHOPS

For our on Campus Shops, orders will be ready for collection the next day of trade from when the order is placed.

Please see below for Campus Shops opening hours

 

POSTAL ORDERS - AUSTRALIAN PARCEL POST

Orders placed before 10.00am will be posted same day (except on weekends and public holidays).  All other orders will be sent out on the next business day.  Orders should be delivered within 1-2 business days.

  

INTERNATIONAL SHIPPING ENQUIRY

Please phone or email our Kew Store for any International orders

+61 3 9853 8429         online@bobstewart.com.au

RETURNS POLICY

What if it doesn't fit? Or you've picked the wrong item? Don't worry!

If you are not satisfied, we will gladly exchange or refund the item you have purchased. Of course, certain conditions need to be met and these are outlined below.

An exchange or refund will be issued provided that:

  • You return the item within 14 days of purchase, either posting it to us within 14 days or dropping it into our store.
  • The item is unworn, and is in its original condition.
  • You return the item together with a copy of your receipt.
  • You have called or emailed us  and obtained a reply paid post number.

How to return an item

Email your receipt and which item you would like to return to our customer service team on online@bobstewart.com.au .

The Customer Service team will issue you with a reply paid post Number, this number needs to be clearly printed on the package being returned to us.

Address the parcel with the items being returned to us with the following address: 
Reply Paid *******
Bob Stewart Pty Ltd - Online Returns
PO Box 192, Kew Victoria 3101

Remember: pack items safely for return to us, so they don't get damaged. Write the return address & postage paid number number on the outside of the package being sent back.

Does it cost me to send an item back?

Your first return (per order) is free, so there is no shipping fee charged to you. If for some reason you need to make more than 1 return for items that have been delivered to you on the same date, then those returns will be charged at $10.

How much will be refunded?

The full cost of the item will be refunded to you if you elect for a refund and not an exchange. Shipping and handling fees are not refundable, unless the items returned are being returned because they are faulty.

What if my item is faulty?

In the unfortunate event that something has slipped through our quality process and arrived to you that you are not 100% happy with then please follow the above process for a full refund or exchange.

What if my item has been worn, and then I discover it is faulty?

Email your receipt and which item you would like to discuss to our customer service team on online@bobstewart.com.au, they will assist you with your faulty item and arrange for a replacement or full refund.

Store Hours

DONVALE CHRISTIAN COLLEGE

ST MICHAEL'S GRAMMAR SCHOOL

Monday  8 - 11   &  2 - 4

Monday  8 - 1

Orders ready for collection after 10am

Orders ready for collection after 10am

Wednesday  12.30 - 4 

Thursday 12 - 5

Orders ready for collection after 2pm

Orders ready for collection after 3pm

Friday 12.30 - 4

Saturday 9 - 12

Orders ready for collection after 2pm

Orders ready for collection after 10am

   
   

WHEELERS HILL - Caulfield Grammar

EAST ST KILDA - Caulfield Grammar

Monday  8 - 2

Tuesday 10 - 5

Orders ready for collection after 10am

Orders ready for collection after 11pm

Tuesday 12 -5

Thursday 10 - 5

Orders ready for collection after 2pm

Orders ready for collection after 11pm

Thursday 12 - 5

 

Orders ready for collection after 2pm

 

   

IVANHOE GIRLS GRAMMAR

METHODIST LADIES COLLEGE

Monday  8 - 2

 Tuesday 8 - 4

Orders ready for collection after 10am

 Orders ready for collection after 10am

Tuesday 12 -5

 Thursday 8 - 5.30

Orders ready for collection after 2pm

 Orders ready for collection after 10am

Thursday 12 - 5

 Friday 1 - 4

Orders ready for collection after 2pm

 Orders ready for collection after 2pm
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